All items are carefully
packaged and shipped within 24 hours. Our shipping
rate reflects packaging and operations
costs and the extra effort we make to ship your item out
as quickly as possible - often the same day. Every customer receives a
shipping confirmation and tracking number within 48
hours, usually much quicker. You can expect your
shipment to arrive at your door within 3-4 days...or
Canadian buyers please e-mail us for a shipping rate as we ship UPS to
Canada to provide us with signature delivery
confirmation. No shipments
outside of the US & Canada. US shipment is generally
made within 24 hours of receipt of payment. If you do
not receive a shipping confirmation within 48 hours,
please send an email. Canadian shipments generally
take 72 hours to ship due to additional overhead in the
tax is added to all orders delivered to ILLINOIS, and is
based on the appropriate rate of sales tax in the state.
rates and policies are subject to change without notice.
Our available shipping options and your exact shipping
and handling charges (and any applicable taxes) will be
shown in your Shopping Cart after you login to your
account (or create an account).
have any questions about shipping issues that are not
answered here, please Contact
TO DO IF YOUR PACKAGE IS LOST, DAMAGED OR MISSING
ORDER WAS PROPERLY PACKED AND ACCEPTED BY THE USPS, UPS
OR FEDEX. IT IS THE RESPONSIBILITY OF THE SHIPPER TO GET
IT TO YOU IN PERFECT CONDITION.
Damages Or Loss
If, upon delivery, the shipper container or
equipment indicates DAMAGE IN TRANSIT, REFUSE
THE PACKAGE and
If upon opening your packages, shipping damage
is discovered which was not apparent upon delivery, contact
the carrier immediately using the tracking
number located on the shipping label. After you have
reported your damage, contact Customer Service by
here and report the damage.
ALL PACKING MATERIALS & BOX FOR CARRIER CLAIMS! YOU
MUST NOTIFY US WITHIN 48 HOURS after you
discover damaged or missing goods.
Or Missing Orders
If you have not received your products within
10 working days, your package may be lost in transit. If
your package is lost
Us immediately. We will put a trace on it to locate
where it is in the shipping process.
following information is needed for any claim (cut and
paste into E-Mail):
Tracking number located on the shipping label (Does not
apply to lost orders)
The name the order was placed under
The shipping address you used when the order was placed
Your current contact daytime phone number
The invoice or shop order number
The date the order was placed
you for shopping with us!