What We Need From You: 
If a product is under manufacturers warranty and needs to be returned, we need the following information from you. Obtain the information requested below and send it to us via email. In most cases we will provide an RMA within 48 hours.

Please provide:

The original date of purchase
The invoice and or shop order number
The full name the order was placed under
Confirmed credit card shipping address
The product description
Manufacturer date code (stamped on back of product)
A detailed description of the problem

WE CAN NOT ISSUE RETURN AUTHORIZATIONS OVER THE PHONE. 
YOUR REQUEST MUST BE IN WRITING.
 

If you have a warranty return, contact us and we will assist with technical support to determine if a return is indeed necessary.  After this determination is made, we will give you the information you need to return an item for repair or replacement. This will include a Return Merchandise Authorization number, address where the product needs to be returned, and return packaging instructions. The RMA# must be placed on the exterior of the package to be accepted as a warranty returned item. NO RETURNS are accepted without an RMA number. 

PLEASE DO NOT SEND AN ITEM BACK TO US FOR REPLACEMENT OR REPAIR WITHOUT OBTAINING AN RMA NUMBER. WE WILL NOT ACCEPT ANY RETURN WITHOUT PROPER AUTHORIZATION CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE!